The Word of Mouth Marketing Association recently released a great info graphic called The Word and the World of Customers:  Word of Mouth Marketing Offline and Online.  Embedded in this nicely designed infographic is a wealth of interesting tidbits that bank and credit union branding and marketing folks will find useful.

word of mouth bank credit union marketing info graphic

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For many years, you have heard us at CBC talk about our principles of bank branding. You’ve seen us evangelize word of mouth marketing, highly targeted brand strategies, and unique thinking about a bank’s business model. In other words, we’ve always been a coach, helping our clients implement innovative strategies.

Today, we become not only the coach, but the client as well.

We are really excited to share with you something we’ve been working on for a while. We decided it was time to complement our bank consulting work by demonstrating how a bank could truly use all of the advice and brand strategies we believe so strongly in.

We are pleased to introduce you to Tribed: Banking Experiences for Niche Communities.  Tribed plans to develop an extensive series of small, highly targeted online-only ‘direct’ banks. Why? Because we want to make financial services more relevant to consumers. Our plan is to do this by providing banking member experiences that are tailored to extremely narrowly defined member segments, who share in a particular passion (“tribes”).

As the first example of this concept, today we’ve also launched Wag, a new website aimed at the most avid dog fanatics, at www.dog-bank.com. The website is currently an online publication providing unique content about how personal finance topics intersect with and impact the lifestyle of the fanatical dog lover, and facilitating discussion with community members about these topics.  Ultimately, we plan for Wag’s website to offer complete direct banking services to community members.

Tribed niche banking experiences

Wag bank dog fanatics

I hope you’ll take a few moments to poke around our sites and learn more about our concept. If you have questions, comments, etc., please be sure to share them. You can drop Jeff a line at j@niche-banking.com.

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Brand consistency, or brand congruency…which do you have?

June 16, 2011

In the world of marketing folks, the phrase “brand consistency” is tossed around. A lot. And as you likely know, it’s usually used to describe things like making sure the PMS colors are the same on all materials. Telling people not to reshape the logo file, and to use the right type faces on certain [...]

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Why brand engagement is so important for banks and credit unions

April 11, 2011

If you missed the webinar, Brand Engagement: The Holy Grail for Banks and Credit Unions from March 30, 2011, there’s good news: the webinar is available for you to play on-demand thanks to Slideshare. You can listen and watch complete audio and video of the webinar right here. In “Brand Engagement: The Holy Grail for [...]

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Why banking brand apathy happens

March 15, 2011

Apathy = low brand engagement. And apathy about banking brands (including credit unions, of course) is everywhere. All the time. It’s rampant. Find 20 people and I’ll show you 17 who are absolutely indifferent about their financial services provider. [They may say "yes I'd recommend my bank to a friend," but of course what they [...]

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Financial branding needs more introspection

March 10, 2011

At CBC, we are known for talking about Finding the Story. Notice the word choice: find. Not “invent” or “create.” For banks and credit unions, the story already exists–it just needs to be uncovered and re-discovered. Many will likely (hopefully) disagree with this, but we strongly believe: Engaging brands are NOT built by conducting market [...]

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CU Times Article on Brand Engagement Features CBC

March 2, 2011

This week, the Credit Union Times published a great article about the important topic of brand engagement, titled Engagement: One Size Doesn’t Fit All. The article featured key insights and commentary by our own Jeff Stephens, as well as Brady Walen of CBC partner firm Market Insights. Author Myriam Digiovanni nicely capturing the key points about [...]

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Free Webinar–Brand Engagement: The Holy Grail for Banks and Credit Unions

February 24, 2011

We’re excited to announce our upcoming webinar, “Brand Engagement: The Holy Grail for Banks and Credit Unions,” scheduled for March 30, 2011 at 10 am Pacific. Overview: Brand engagement is the missing link for most banks and credit unions, preventing them achieving the success they are capable of. While certain companies in other industries have [...]

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How is your business strategy divergent?

February 14, 2011

Grab a group of bank or credit union CEO’s and executives and ask them what they believe makes them different, and you’ll get a lot of impassioned, emphatic (and sincere) rhetoric about customer/member service, great people and commitment to the community.  And what you quickly find is that what makes each of these banks and [...]

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Your brand can’t be engaging…to everyone

February 3, 2011

As a friend of mine likes to give me a hard time about constantly saying, “it’s all about brand engagement.” Yes, we really believe that. As banks and credit unions, we have to give people a reason to care about our brands, or we’re sunk. An important question often arises: “can your brand be engaging [...]

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